Effective Date: May 26, 2026
This Privacy Policy describes how Alliance Air Freight ("Alliance Air Freight," "we," "us," or "our") collects, uses, and discloses information about you when you book or receive residential freight delivery services from us, and when you opt in to receive SMS (text message) communications related to your delivery.
1. Information We Collect
When you book a residential delivery, request a quote, or otherwise interact with us, we may collect:
- Identifiers: full name, residential delivery address, email address
- Contact information: mobile phone number and/or landline phone number
- Shipment information: tracking numbers, item descriptions, delivery preferences, and signature requirements
- Communication records: records of phone calls, SMS messages, and emails between you and us, including SMS opt-in consent
- Technical information: when you visit shipalliance.com, we may collect IP address, browser type, and pages visited
2. How We Use Your Information
We use the information we collect to:
- Coordinate and complete your freight delivery
- Schedule and confirm delivery appointments
- Send shipment status updates, arrival window notifications, and signature-required delivery coordination
- Respond to your inquiries and provide customer support
- Comply with legal obligations
- Send SMS text messages, but only if you have opted in (see Section 4)
3. How We Share Your Information
We may share information with:
- Delivery drivers and dispatch personnel for the purpose of completing your shipment
- Service providers acting on our behalf (e.g., dispatch software, payment processors), under contractual confidentiality obligations
- Government authorities when required by law
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared, sold, or rented to any third party for any purpose.
4. SMS / Text Messaging Program
4.1 Program Description
Alliance Air Freight uses SMS text messaging solely to coordinate residential freight deliveries. Message types include appointment confirmations, arrival window updates, shipment status notifications, missed-delivery rescheduling, and signature-required delivery coordination. We do not send marketing or promotional SMS.
4.2 How You Opt In
You may opt in to receive SMS messages from Alliance Air Freight in one of the following ways:
- Verbal Consent: During a phone booking with our dispatch team, an agent will ask whether you authorize us to send delivery-related SMS to the mobile number provided. Your consent is logged in our shipment record before any SMS is sent.
- Written Consent: By signing the residential delivery agreement / bill of lading at the time of booking, which contains an SMS consent clause.
4.3 Message Frequency
Message frequency varies based on your shipment activity, typically 2 to 5 messages per delivery.
4.4 Cost
Message and data rates may apply. Check with your wireless carrier for details. Alliance Air Freight does not charge a fee for SMS messages.
4.5 How to Opt Out
You can opt out of receiving SMS messages at any time by replying STOP (or CANCEL, END, QUIT, or UNSUBSCRIBE) to any message you receive from us. You will receive a confirmation message, and no further SMS will be sent unless you opt in again.
4.6 How to Get Help
Reply HELP to any SMS for assistance, or contact us at 818-504-3900.
4.7 No Sharing of Mobile Information for Marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.
4.8 Supported Carriers
SMS service is available through major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or destruction.
6. Data Retention
We retain SMS opt-in records and message logs for the period required to administer your delivery and comply with applicable laws, after which the data is securely deleted or anonymized.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the details in Section 10. You may also opt out of SMS at any time by replying STOP.
8. Children's Privacy
Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top reflects the most recent revision.